(978) 961-4513

Privacy Policy

Privacy Policy

Effective Date: October 14, 2025
Company: Kealey’s Duct and Dryer Cleaning Service (“Kealey’s,” “we,” “us,” “our”)
Website: https://bkductdryercleaning.com (the “Site”)
Contact: kealeys@bkductdryercleaning.com • 978-961-4513
Mailing Address: 9 Del Logan Drive, Salisbury, MA 01952

1) Scope

This Policy explains how we collect, use, disclose, and protect information when you visit the Site, submit forms, chat or email us, call us, or take part in our SMS text messaging program. Service agreements for on-site work are provided separately.

2) Information We Collect

You provide: name, email, phone number, service address or town, project details, photos or attachments, and preferences.
Automatic data: IP address, device and browser info, referring URLs, pages viewed, and interactions collected by cookies, pixels, and similar technologies.
From service providers: analytics or measurement data (for example Google Analytics 4 or Meta Pixel), form tools, scheduling, payment, and CRM platforms that help us operate the Site and communications.

3) How We Use Information

We use information to:

  • Respond to inquiries, schedule estimates, and deliver customer service.

  • Send transactional messages such as confirmations, reminders, and updates.

  • Send marketing communications if you opt in.

  • Operate, secure, and improve the Site, including analytics, debugging, and fraud prevention.

  • Comply with law and enforce our Terms.

4) SMS/Text Messaging (A2P)

By providing your mobile number and opting in, you consent to receive texts from Kealey’s.
Message types: estimates, scheduling, job updates, reminders, and optional promotions.
Message frequency: varies.
Fees: Message and data rates may apply.
Opt-out: Reply STOP to cancel. A final confirmation message may be sent.
Help: Reply HELP or contact kealeys@bkductdryercleaning.com or 978-961-4513.
No purchase required: Your consent to receive texts is not a condition of purchase.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
We use your number only to deliver the messages described in this Policy.

5) Cookies and Analytics

We use cookies and similar tools for essential Site functions and to understand usage. Providers may include Google Analytics 4 and similar services. You can control cookies in your browser. Some features may not work without them.

6) How We Share Information

We do not sell personal information. We share limited data with:

  • Service providers that host the Site, deliver email or SMS, process forms, scheduling, CRM, analytics, security, and payments. They must follow our instructions and applicable law.

  • Legal or safety reasons when required to comply with law or protect rights and safety.

  • Business transfers if we sell or reorganize our business.

Mobile number and consent data: We do not share mobile numbers, text opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes.

7) Your Choices and Rights

  • Emails: Unsubscribe using the link in marketing emails.

  • Texts: Reply STOP to opt out.

  • Access, correction, deletion: Email us to request access to, correction of, or deletion of your information.

  • Do Not Track: We do not respond to DNT signals.

California and other U.S. state privacy disclosures

Depending on your state, you may have rights to know, access, correct, delete, and limit certain uses of personal information. To exercise rights, email “Privacy Request” to kealeys@bkductdryercleaning.com. We will verify your request as required by law. We do not “sell” or “share” personal information as defined by California law. We do not use or disclose sensitive personal information for purposes that require a “Limit” link.

EEA/UK (GDPR)

Where GDPR applies, our lawful bases may include consent, contract necessity, and legitimate interests such as Site operation and security. You may have rights to access, rectify, erase, restrict, or object to processing, and data portability. You can also lodge a complaint with a supervisory authority.

8) Data Retention

We keep personal information only as long as needed for the uses above, to comply with legal obligations, or resolve disputes. When no longer needed, we take steps to delete or de-identify it.

9) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

10) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect data from children under 13.

11) International Transfers

If we transfer data outside your region, we use lawful transfer mechanisms where required.

12) Changes to this Policy

We may update this Policy from time to time. The Effective Date shows the latest revision. Material changes will be posted on this page.

13) Contact Us

Questions or requests: kealeys@bkductdryercleaning.com • 978-961-4513 • 9 Del Logan Drive, Salisbury, MA 01952